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FAQs
 
WHY DON’T YOU LIST ALL THE POLES YOU OFFER?

We have over 2000 poles in stock and we are adding poles weekly to the list. Additionally poles are being rented out and returning all the time. It would be an endless task if we tried to keep it up to date. Just call and we’ll let you know what we have at the current moment.

CAN I REQUEST A FLEX NUMBER TO RENT?

YES!!! Let us help you get the right pole. Flex number, weights, non-carbon and carbon poles can be request in any size. If you are confused already…JUST CONTACT US.

WHAT IF WE HAVE ANOTHER POLE BRANDS AT OUR SCHOOL CAN WE MIX AND MATCH? (SKYPOLES, CARBON FX, USC SPIRITS, MYSTICKS, PACER FX)?​

Yes you can. The most important part of going from brand “A” to brand “B” back to brand “A” is that you understand flex numbers. It’s a true story, every manufacturer flex their poles differently. 

Let us help you get the right pole and take the guessing out of out your coaching!

ARE THE RENTAL POLES THE SAME POLE YOU USE IN THE POLE VAULT CAMP AND TRAINING?

Yes we do use the poles in our camps; this is even a better reason to rent them. Your kids have been training on them all off-season. We train over 2000 kids in the off-season at our Minnesota location and 80 at our Kentucky location .



WHY WOULD I RENT IF I COULD BUY POLES!

Unless your made of money you cant buy 8 ($5200+) different poles every year as you or your athletes grow in H.S/College
There are only a couple of H.S programs that have every pole a team needs to be great
If you buy a pole in March you will out grow it in May
If it rains or there bad winds you might need a smaller/bigger pole
For the cost of 4 poles you can easily spend over $2500 or you can rent them for around $600 and if you grow out them or need something else just exchange them.



AM I REQUIRED TO HAVE INSURANCE?

No, you can take on the responsibility. Be aware of the breakage/damage fee on rental poles with no insurance. Shipping insurance is $45 extra if you want to risk shipping without insurance. We offer also a in house insurance plan if you want to add that for a extra fee.



WHAT HAPPENS IF A POLE BREAKS DURING COMPETITION? AM I COVERED?

If you did not buy insurance then you be billed for the cost of the pole. If you bought insurance then we will replace the pole for you. Contact us within 24 hour of break. See Pole Insurance terms.



HOW LONG DOES IT TAKE TO SHIP POLES TO A COMPETITION?

Our standard service ships to/from most locations in 3-4 business days. Overnight service is also available for most areas. For more remote locations, an additional business day can be expected.



IF A POLE BREAKS DURING SHIPPING OR PRACTICE, DO I HAVE TO GET THE EXACT SAME REPLACEMENT POLE, OR CAN I GET A DIFFERENT SIZE?​

No

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ONCE I PROCESS A CLAIM, HOW LONG WILL IT TAKE FOR ME TO GET A REPLACEMENT POLE?

It varies since the time it takes is completely dependent upon the manufacturer. If the replacement pole is in stock, it can be replaced in a few days. However if the pole(s) needs to be made, it can take up to a couple of weeks. Refund on shipping can take up to 90 days, We will do our best to get you a replacement pole in a timely matter.